Safety Tips

Here are several safety guidelines to help make sure that your usage of Rackons.com is safe.

There is no definite way to identify a fraudulent seller or buyer. We request you to take the following precautions and keep the following tips in mind:

How to sell safely?

• Try to take the full payment at the time of the delivery. Remember to use a safe location to meet.
• Watch out for fake currency and money orders. Be aware that banks will not honour fake currency/money order and will hold you responsible for it.
• Verify the buyer’s credentials if there is a request for a bulk order. Ask the buyer to provide photo ID and proof of address.
• Ensure that your product meets the features you list in your ad to avoid any misunderstanding with the buyer.
• Do not share your financial information except the one required for payment.

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How to buy safely?

• Always meet the seller at a safe location and inspect the item before purchasing. Following this one rule will help you avoid most scams. This is also true for house rentals.
• Watch out for unrealistic offers. If it appears too good to be true, it probably is. Unrealistic offers are used to motivate purchasers to make hasty decisions.
• The best way to transact is to collect the item and pay at the same time. Never transfer funds or use a debit card to pay someone you do not know before collecting an item.
• Ask for clear information on condition of the item, price, payment and delivery method.
• Use only those payment methods that you trust and are familiar with. Never give out your financial information.
• It is recommended to purchase items directly from the seller.
• In case of electronic goods, cars, and bikes you should test the functioning of the item before purchase. Verify vehicle chassis number. 3rd party services are available that can provide the history of a vehicle for theft, damage, and for identification purposes.
• Do your research on comparative prices for the product.

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How to take care about the safety of your account Rackons.com?

Never reveal your login and password of your account. Think of a difficult password, consisting of minimum 6 characters, including at least one digit. For safety reasons we do not recommend storing the password in the browser. If you feel that someone knows your password - change to a new one.

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How to take special care?

Be careful if the price of the product is clearly undervalued. Pay special attention if the seller avoids personal collection of the product with respect to your request on the site or send COD. Be careful when you are entering into a transaction with the user whose account was found recently on the Rackons.com site or when it is written in a way that seems like a template or automatically translated. In the case of ads from "Free" category do not transfer money before shipment.

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What should I do if I suspect someone to be fraudulent buyer or seller?

Please contact us, at Legal Issues if you suspect someone to be acting fraudulently on Rackons.com. We also urge you to notify the Police immediately if you have been a victim of fraud.

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Common scams and fraud:

• Brand name spoofing/phishing:
You get an email that claims to be from 

, Western Union, or another company and offers buyer protection or an online payment system. These emails will typically request that you send money via this site or provide personal information. 

and most other companies will never send out such emails. If you send money via these sites you are likely sending money to the fraudsters.
• Overpayment:
A buyer or seller will send you a cheque and then ask for money to be returned to them. Often the cheque will bounce and you will have lost all money you sent to the other party.
• Payment for brokerage/importing:
A seller claims that there are brokerage fees, import duties, or other such fees required to get an item into India. Do not pay such fees, as you will most often never get the product and will have lost any money you paid. Again to remind you : 

is designed for local, in-person trading .
• Fake escrow sites:
A buyer or seller suggests using an escrow service to complete the transaction. Often these escrow web sites are run by fraudsters (even though they may look "official") and they will take your money and never send you the product.
• Work from home:
Many work from home offers are "pyramid schemes" which require you to recruit other members in order to get paid. For example, an Ad may say that you can make $100 or few thousand rupees an hour by stuffing envelopes. But to make that money, you need to sell the system to others.
• 419 Scams:
You get an email saying that your help is needed to help take money out of a country and that you will be paid a commission for your help. Finally, they will ask you for money to help them take the large amount of money out of the country and once you pay you will never hear from them again.

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How to report scams and fraud to the Rackons.com Admin and help keep the site safe:

• If you see an Ad on the Rackons.com site that you suspect is Spam, illegal, or otherwise violates Rackons.com policies, you can use the "Mark as" dropdown menu on the view Ad page to send an email to the Rackons.com admin regarding a certain Ad.
• If you reply to an Ad and the person who posted the Ad emails you with a suspicious request (eg. asks for money to be sent to them via a payment service), please forward us the email and stop all communications with that person.
• If you are the victim of fraud, inform us and your local authorities immediately.
• For other queries you can contact us

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